Terms

1. The agreement

These terms govern food orders and planning calls supplied by Meze & Salata. By placing an order or booking a call, you agree to them. If you do not agree, please do not book.

2. Your order

Your booking selects the dishes, quantities, prices, and collection slot shown at checkout. An order is accepted when payment is completed and you receive a booking confirmation. Check the confirmation carefully and tell us promptly if anything is wrong.

Orders require at least 72 hours notice. Collection is available Saturday and Sunday, 7am to 5pm, Sydney time. Collection location and final instructions are supplied after booking.

3. Prices and payment

Prices are in Australian dollars. Full payment is due when you order. Stripe processes card payments for us; we never see or store your full card number. An order is not booked until payment succeeds.

4. Changes and cancellations

We plan and buy ingredients before collection day. Contact us at least 72 hours before your slot to request a change or cancellation. Approved cancellations made by that point receive a full refund.

Inside 72 hours, we may not be able to change or refund an order because preparation and ingredient purchasing may already have begun. Contact us anyway and we will explain what is possible.

5. Collection, storage, and serving

Please collect at your confirmed time or tell us if you are running late. Check the order before leaving where practical. After collection, transport, refrigeration, storage, and serving temperatures are your responsibility. Follow any care instructions supplied with the food.

Because the dishes contain fresh ingredients, consume them within the period stated on the label or supplied instructions. If no period is stated, ask before collection rather than guessing.

6. Allergies and dietary needs

You must tell us about allergies and dietary requirements before ordering. Ingredient notes on the website are a starting point, not a complete allergen assessment. Our kitchen may handle wheat, sesame, milk, eggs, nuts, and other common allergens.

We take reasonable care with agreed requests, but cannot promise an allergen-free environment unless we expressly agree in writing. Product photographs are serving references and may show bread, garnish, or accompaniments not included in the listed item.

7. Freshly prepared means individual

Fresh produce and handmade preparation create natural variation in colour, cut, garnish, and presentation. Seasonal availability may require a substitution, but we will not make a material substitution to an agreed order without discussing it with you.

8. Planning calls

A free planning call is an initial conversation, not a confirmed catering or custom-food order. Pricing, quantities, timing, dietary requirements, and availability must be agreed separately. Please give reasonable notice if you cannot attend.

9. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

10. If we need to cancel

If illness, supply failure, or another exceptional event means we cannot fulfil your order, we will contact you promptly. You may choose a mutually available replacement slot or a full refund. We are not liable for indirect losses to the extent the law allows.

11. Privacy

We handle personal information as described in our Privacy Policy. The short version is collect less, protect it, and never sell it.

12. General

These terms are governed by the laws of New South Wales, Australia. If one provision is unenforceable, the rest remain in force. We may update these terms; the version posted when you order applies to that order.

13. Contact

Questions, changes, or something not right? Email hello@mezeandsalata.com. A direct conversation is the best place to start.